Thank you for choosing us www.zoomitems.com! We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with the product you purchased, here is our refund policy:
Refund application period: You have 14 days from the date you received the product to request a refund.
Refund conditions: Refund requests are applicable to unused, undamaged products in their original packaging. We can only accept refunds for products that fully meet these conditions.
Application process:
Please contact our customer service team through our customer service email or phone and provide your order number and the reason for the refund.
We will review your request as soon as possible and guide you on how to return the product.
Please package the product and send it back to the designated address. The relevant return shipping costs are borne by the customer.
Refund processing: After receiving the returned product and confirming that it meets the refund conditions, we will process your refund within 2 business days. The refund will be returned to your account in the original payment method.
Special circumstances: If the product you received is defective or wrong, please contact us immediately. We will cover the return shipping costs and replace or refund you in full.
No Refunds: The following are not covered by our refund policy:
Refund requests made more than 14 days after the due date.
Used or damaged items.
We want you to be satisfied with your purchase! If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing www.zoomitems.com and we look forward to seeing you again!